Yes, we do charge a cancellation fee. For cancellations with less than 5 days’ notice, we charge a 100% cancellation fee. Time is reserved to groom your dog and therefore if you cancel last minute, we miss an appointment and we lose money. As a small business, we must charge you for your booking if cancelled within the 5 days because we may not be able to fill the newly available slot.

Category: Bookings and Payments