Dog Grooming Questions & Answers
Anal gland sacs have been routinely expressed by groomers and veterinarians for many years, yet recent research shows that this is an often unnecessary and sometimes has adverse effects on the dog. Some of the possible problems which may be caused, may include, infection, irritation and/or ruptured sacs. Should these problems arise, they may require veterinary treatment. Repeated expression can cause the rectum to weaken leading to damaged skin, increased need for expression and in some cases incontinence. This can be especially true of external expression which is what groomers are allowed by law to do. As such, we do not perform anal gland expression as part of any service. We believe that this process should be only performed when medically necessary.
Anal glands are situated on either side of the anus and are scenting glands. These can be externally emptied if they have become blocked or are uncomfortable for your dog. We do not routinely empty these glands as we feel if there is no problem with them, they should be left alone. If your dog is having a problem, they will be scooting their bottom along the floor or you may notice a particularly offensive smell around the rear of your dog. (if this is the case please consult your veterinary surgeon).
Recently I’ve been asked regularly if I offer anal gland expression as part of my grooming service. This is NOT something I offer. Unless a dog is showing symptoms of infection or impaction of the glands they do not need to be manually expressed. Emptying of the glands is something which a dog does naturally when it goes to the toilet.
I will check the glands during the quick health check that’s done at the beginning of each groom, however, my advice to any customer who is concerned that their dog may be experiencing problems with its anal glands is to seek the advice of a vet for professional diagnosis / treatment.
Most dogs go through their lives without experiencing any problems with anal glands. If they needed help emptying them, we recommend a check-up from the vet to ensure that there is no infection or underlying reason for them to become full and irritating for your dog.
Appointment & Scheduling
It’s always my goal to have your dog ready as quickly as I can… but I won’t put your dog in a stressful or dangerous situation to do that. Sometimes, dogs need a break during their grooming session. I use sharp scissors to trim your dog’s hair, and rushing can be dangerous. My priority is to treat your dog with respect and love. My goal is for your pet to look forward to grooming visits! If you have any questions that weren’t answered here, feel free to give us a call.
Some customers feel their dog will be better behaved if they stay with them, but in most cases, this can have the opposite effect. Dogs can be nervous at first because they may not be used to staying with me or being without you for long, but they soon get used to the routine of being groomed and will enjoy the calm environment we have at Pawgeous Mobile Grooming. If you stay, your dog will be poised ready to go with you and they won’t be able to relax so it will be best for you to quietly leave after your consultation and I will return to you your happy clean dog after the groom.
Please make sure you walk your dog before your appointment. This releases energy and allows your dog time to toilet, before the grooming process starts. A good walk will make the grooming time easier and more enjoyable for your dog.
My full attention is given to the dog that is being groomed, so unfortunately, I sometimes must rely on voicemail. I try to return all calls and voicemails the same day and can’t do this while driving since I need to write down information about you and your pet. Please be patient, and I will return your calls as soon as possible. I do appreciate your calls and your business.
Please call us to cancel and re-schedule as soon as you know that you won’t be able to keep the appointment. We require 5 days’ notice to allow us to fill the appointment time.
Due to the loss of (self-employed) income from the lost appointment, it is necessary to charge a 100% fee for any appointments which are not cancelled / rescheduled within 5 days of the appointment time.
When I arrive at your home, I will perform a visual and physical screening of your pet. This includes evaluating the eyes, ears, teeth, nose, underside, skin and coat, and nail and pads. Once complete, they’ll discuss grooming packages and suggest specific treatments unique to your pet. During this time, you can provide any special grooming instructions or a haircut you have in mind. This is also a great opportunity to bring up known issues your pet has, from limping to allergies, and for older pets, the location of benign lumps. Letting your pet’s stylist know these conditions will help them recommend a custom grooming plan for your dog. When deciding on the service, ask what tools or products you’ll need for regular maintenance. This will help you determine whether the service suits both you and your pet’s lifestyle.
Yes, you do. However, on occasions I do have available spaces at short notice so always phone to enquire. I do recommend you book 6-8 weeks in advance and most of my customers book two treatments in advance to ensure an appointment.
Before leaving with your dog be sure to ask for any care instructions between visits. If you and your pet are happy with the grooming experience, also consider scheduling their next appointment. You want your pet to be on a regular grooming schedule that accounts for busy times of the year. Based on the type of service, your dog may need more frequent visits. In either case, I will help you determine and put together a schedule to accommodate both you and your pet.
A complete groom can take from 1.5 to 3 hours depending of the size, breed, and condition of the dog. Every pet is different. Times are adjusted to meet the needs of the pet.
This will depend on which treatment your dog is having. If you are bringing your puppy to us for their first visit, they usually stay with us for a maximum of 1 hour (this gives us plenty of time for cuddles) and for them to have a bath, nail trim and ear clean. Usual treatments last for 1-2 hours maximum as we do NOT run a conveyor belt type grooming salon. Each dog is bathed and dried by hand. We want to make their experience as positive as we can.
You may find your appointment takes longer than anticipated. This is because I take my time to ensure your pampered pooch is relaxed and you get the best possible service.
It is advisable that you book your dog in again when you pick them up. We suggest that you phone up at least two weeks in advance of when you dog is due to be groomed to make an appointment. If your dog only requires a bath and groom with no trimming, then we may be able to fit you in sooner. We also operate a cancellation list if you require a more urgent appointment. Our Christmas bookings are in high demand and will need to be booked around October time to avoid disappointment.
Booking an appointment for a grooming service ahead of time ensures that you and your pet are not kept waiting any longer than necessary. Saturdays tend to be especially busy. We’re happy to take late bookings when we have availability.
Pawgeous appointments are scheduled on a first-come / first-serve basis and can be made via voicemail, text, email, or on this website. Please keep in mind that it will take time to respond to scheduling requests and that calls are not answered during grooming appointments. After an initial visit, recurring follow-up appointments in advance are suggested for you to get the day and time you want. Note that during holiday seasons appointments for dog grooming fill up quickly, and regular customers will be served first.
Bookings and Payments
Yes, we do charge a cancellation fee. For cancellations with less than 5 days’ notice, we charge a 100% cancellation fee. Time is reserved to groom your dog and therefore if you cancel last minute, we miss an appointment and we lose money. As a small business, we must charge you for your booking if cancelled within the 5 days because we may not be able to fill the newly available slot.
Prices are set realistically depending on the breed and work to be carried out. We cannot give you a set price without seeing your dog and the work to be carried out. Please see the price list guide on our website. You may incur additional charges for removal of stubborn knots, overdue and unkempt coats, aggressive behaviour or flea baths.
At Pawgeous, the cost of dog grooming is dependent on breed, size, and type of fur or hair. Upon meeting with your dog, we will recommend an appropriate grooming service and confirm all costs before the start of the appointment.
At Pawgeous Mobile Dog Grooming, we understand a lot of people choose to have more than one furry friend. My pricing is already competitive and so we do not give discounts for multiple dogs because we still have the same amount of work to do.
Pawgeous Mobile Grooming pricing is based on breed, hair length, the condition of your dog’s, skin, its temperament, age, and grooming history, however, please use the prices listed on our Services page as guide pricing. We will give an exact cost at your pre-treatment consultation.
I accept payment by cash, debit card, credit card or BACs payment.
I would have to meet your dog first to give you an exact price before performing the first groom. The size, condition, and breed of your pet would determine the exact cost for a comprehensive groom and the time needed to perform it.
In most cases the prices shown on the website or quoted over the phone will be what you pay. As additional work may be necessary, we cannot give a definite price until we have seen your dog. We discuss our prices with you before any grooming begins.
Eyes & Ears
We do not pluck ears on a regular basis. This is because it can be painful and recent research by veterinary dermatologists has determined that ear plucking can cause trauma to the inner ear skin, which is very sensitive and lead to infection. Head shaking can also result after ear plucking and this can lead to hematoma’s forming. We will be glad to trim the hair in and under the ear very short or pull out dead hairs. We hope you understand and appreciate that our main concern is for your pet’s comfort and safety.
We choose to follow the advice given by the Royal College of Veterinary Surgeons and all other professional organisations involved with dog grooming and therefore we do not routinely pluck ears.Plucking the hair inside the ear canal can cause discomfort to your dog and exasperate existing ear problems. We will clean the area surrounding the ear canal with a specially formulated cleanser and advise you to seek veterinary attention should we notice any ear problems.
Also called “Poodle Eye,” tear stains are dark blotchy areas that form on the hair under the eyes of some dogs—and they don’t have to be poodles. In fact, cats can get tear stains, too! This discoloration is particularly obvious in lighter-coloured dogs. The “stains” are caused when the eye expresses an excessive number of tears, which react with the bacteria in the hair. If tear stains are a chronic problem with your pet, it may indicate that is an underlying medical cause, such as infected tear ducts. You should bring this to the attention of your veterinarian. If routine cleaning with a moist washcloth doesn’t remove the stains, you can try solutions that are specially made for this condition. You can find them in pet-supply stores. Be sure to follow the directions.
You’ve probably noticed the globs that can form around your dog’s eyes. Using a water-moistened wash cloth or sponge, very gently wipe the area around the eye to loosen and remove this dirt. Never wipe the eye itself. And be sure to approach this area slowly so you don’t startle your dog. Moistened cotton balls can also be used to help you target the specific area around the eye where the glob has formed. Never use soap or shampoo near your dog’s eyes because this may cause irritation—or even damage your dog’s eye.
There are many times when a dog needs a quick touch-up on his face and around his eyes. Listed below are some tips to help:
Use a soft, clean washcloth or sponge
Moisten the cloth or sponge with room-temperature water (avoid extremes of temperature). Use just enough water to get the job done. If you oversaturate the cloth or sponge, your dog will feel soggy and may balk at having his face cleaned. You want your dog to feel as comfortable as possible.
Avoid using paper towels or napkins
When wet, these products can easily shred and disintegrate, which will leave small bits of paper in your dog’s coat when wiping. The idea is to make your dog cleaner than he was before you started.
Some people use pre-moistened wipes because of their convenience. However, you need to make sure the ingredients in the solution does not irritate your dog. This is especially true if the wipe is made for human, not canine use. If you want to use a pre-moistened wipe, make sure you stick to products that are specifically made for dogs.
Be gentle but firm
Use only as much force as necessary to soften and dislodge bits of food or dirt in your dog’s facial fur. It’s better to make several soft strokes than one or two more forceful—and intimidating—swipes. If a clump is proving especially stubborn, use a little more water to moisten it. And if your pet is especially sensitive, try a soft cotton ball soaked in warm water.
When it is bath time, don’t simply focus on his body, make sure you cover all the ground from nose to tail including the face and eyes.
Health & Welfare
No, they won’t as we do not use crates in our Mobile Grooming Van as we provide a one to one service.
At Pawgeous we do not crate or cage dogs. Being a mobile dog grooming service, we provide a personal groom one dog at a time.
Yes, we encourage anything that will help your dog relax and enjoy the experience.
Grooming or bathing your pet once about every four-to-six weeks, either at home or with a professional groomer, will keep your pet happy and healthy and allow them to be regularly checked for any abnormalities, such as ticks, fleas and dry patches or problems with nails, teeth, ears and eyes. Pets who have recently been vaccinated, have active infections or have underlying health issues are at higher risk of injury from stress. Older pets, those with special challenges, pets who have recently experienced stressful life changes or injuries are at higher risk of experiencing stress or aggravating a condition during grooming. Keep in mind, stress in pets can be cumulative, meaning a series of stressful situations can affect a pet’s health and well-being. Be sure to flag any special conditions with us and note all pertinent information on the grooming record card.
Please ensure you give them a walk first; it will give them a chance to relieve themselves and will de-energise and relax them.
Generally, we can accommodate a bitch that is in season. It is advisable that you contact us to discuss the stage of your bitch’s season prior to her appointment.
You may feed your dog a small amount at least two hours before their appointment, as this can keep them comfortable during the grooming. Please do not overfeed and allow your dog the opportunity to toilet well before our arrival.
A lot of customers ask how we keep the dogs still for grooming and the answer is that we are experienced at what we do, and our doggy customers get to know us very well and are very happy while they are with us. We try to make the experience as enjoyable as we can even though being groomed isn’t a natural experience for them. We use supports around the neck and belly for safety purposes for your dog as if for any reason your dog did try to jump off, we are able to stop them from causing themselves any harm. All certified training establishments for dog grooming would recommend using supports for the safety of the dog.
Yes of course. We have a hydraulic grooming table and bath so pets will not need to be lifted at all. They will be groomed in a calm and familiar environment which reduces stress and separation anxiety. Our equipment is designed with your pet’s comfort and safety in mind and is especially ideal for senior and anxious pets. For extremely nervous dogs, it would be best not to feed him/her for 3 hours before the groom.
I am very experienced in grooming elderly dogs and give them extra special care and attention and will give them extra rest during the treatment. If they have trouble standing, we have belly supports and will also break the treatment up so that they can have a lie down in between. We have several blind, deaf and arthritic customers and we adapt each treatment to each individual dog’s needs.
I will require approximately 2 car lengths.
No thank-you. I carry all our water (which is heated) on board.
Yes, providing it is permitted and there is access to enough parking (I will require approximately 3 car lengths) and an electrical point.
You will need to be in the house when I arrive, although, we can make arrangements should you need to go out whilst I am grooming your dog.
Yes, the bath, clippers and blow dryer on board the trailer can only be powered via a cable which needs to be plugged into the mains.
We are happy for you to watch your dog being groomed, however, due to insurance reasons and safety factors, neither customers nor their children may enter the mobile vehicle while grooming is in session. Please feel free to observe the grooming session through the side of the mobile salon. I would be happy to show you my vehicle before grooming your pet. In addition to your personal safety, your pet may get excited or be anxious at your presence, making it more difficult for me to groom your pet.
I spend every day working with dogs. When I tell people this, they usually say something about how great it must be to get to snuggle and play with dogs for a living. Yes! it is a great job, I love what I do, it’s also a hard job. It’s dirty, loud, and physically demanding, but also very rewarding.
Pawgeous Mobile Dog Grooming salon currently serves locations in and around Chingford, Buckhurst Hill, Chigwell, Epping, Loughton, Woodford, Waltham Abbey, Walthamstow and further afield.
I groom across the London Boroughs of Waltham Forest, Epping Forest and Redbridge
The supplies used by Pawgeous Mobile Dog Grooming salon are environmentally friendly. The mobile salon has a tank for wastewater. It usually will not be emptied on or around your property, except possibly if I groom many dogs at a single appointment. Generally, however, I recycle the wastewater on the plants at my house as the mobile salon has separate filters for dog hair.
I must be able to plug into your household electrics. It contains its own water, which is quickly heated as needed to provide your pet the most comfortable bath. Refilling water from your house might only be necessary if there were a large number of dogs groomed in a single appointment.
Give us a call, leave a message or send an email and we will call you back to discuss what you need before making an appointment. We ideally need somewhere level to park our van close to your home and we must be able to plug into your household electrics. Please ensure your dog has been and toileted before we get there.
Nail Clipping & Grinding
Nail clipping is a straightforward process and we will be pleased to clip your dog’s nails for you. However, if your dog is groomed at regular intervals, we will clip the nails as part of the grooming process, and it shouldn’t be necessary to clip nails between grooming appointments.
Grooming always includes checking and, where needed, trimming nails. The only exception to this would be dogs that become overly aggressive or stressed to the point where it would be unsafe for us to provide this service.
This really depends on your dog. If your dog is walked more on grass and fields than on roads, he/she will need them cut more often as there is no surface to wear the nails down. If you are unsure you can just pop into the salon at any point and we can let you know if they need cutting.
Yes! But only if you see me out and about, or you are local to my base in E4 (Chingford). Drop by and the cost is £10.00.
All dogs nails contain a blood vessel known as the ‘quick’. Cutting through this blood vessel causes extensive bleeding and considerable pain, especially in black nails. The quick is not always visible, and I will only cut the nail to a length I feel is safe. Each time a nail is cut, the quick recedes slightly enabling the nail to be trimmed again within a couple of weeks. Regular nail trimming is recommended in order to keep them to a short length. Many dogs will naturally wear their own nails through regular walking (especially on concrete). In these cases, the nails will not need to be trimmed.
Not every dog will tolerate teeth brushing. Your best shot at having an adult dog who cooperates with regular teeth brushing is to introduce puppies to dental care from an early age. Though most young dogs will not need regular teeth cleaning it is important to teach them to accept the use of a toothbrush. Just like you train a puppy to allow you to cut their nails, you should train them to let you brush their teeth. If dogs are not introduced from an early age, it is a process that will require much more training, time, and patience. Some dogs will just not allow us to handle their mouths. In this case, a hands-off approach is best for the owner and pet – thankfully, there are plenty of doggie dental products on the market that can help combat dental disease for dogs who can’t stand teeth brushing.
Pawgeous Mobile Dog Grooming prices vary depending upon the breed of dog, how large the dog is in size, the style of groom and the condition of their coat. In contrast to grooming salons, I come to you with my “mobile dog grooming spa”. No hassle and stress of dropping off and collecting your dog, I groom in the comfort of your home surrounds using the latest in Hydrobath washing and blaster drying – giving your dog the perfect groom.
There are so many advantages to having your dog(s) groomed by Pawgeous Mobile Dog Grooming. Most importantly, regardless of chosen groom, I always pay attention to the eyes, ears and face. Therefore, whether your dog needs a full groom, or just a fluff-dry and cologne, Pawgeous Mobile Dog Grooming have a groom for you. Dog Grooming Questions
In other words, Pawgeous Mobile Dog Grooming is generally your best grooming option without leaving home! Most importantly, I provide the one-to-one service that includes more attention for your dog(s), helping to keep them clean and smelling great.
Above all, you should not overlook using a dog groomer regularly! Grooming your dog should be regular appointment, to ensure that your dog is living its best life, as well as fostering good health and wellness. Dog Grooming Questions
Travelling to the dog groomers can take a lot of valuable time and produce unnecessary stress. So, why have the battle of getting your dog into the car and hoping there is parking in town, when I can come to you? My “mobile grooming dog spa” has the latest ‘Hydrobath’ washing and blaster drying, with a height adjustable grooming table, providing easy access for dogs of all sizes. Also, for all my dog grooming services, I use hypoallergenic shampoos, conditioners and massage washing, ensuring a deeper clean. I hand towel and fluff dry all dogs, before a style groom.
At Pawgeous, it’s not just about the grooming services I offer – It is more than work for me, I love the interaction and cuddles with your dog. To formalise my love and passion, I have undertaken industry leading City & Guildstraining and Canine First Aid courses.
As a dog mad family, our two German Shepherds and Border Collie are spoilt rotten, and that’s how we feel every dog should be – especially yours!